A safety net for high-risk patients

Timely follow-up through care collaboration is key to helping patients with substance use disorder and mental health conditions get the lasting support they need following a crisis situation.

A safety net for high-risk patients
Rachel’s story

Understanding her mental health history was key to helping her both inside and out of the behavioral health clinic.

Although she was getting care at a local community resource center, when panic attacks hit, Rachel went straight to the emergency department. During these visits, Rachel would often become violent, endangering staff, other patients, and herself.

Her case manager began logging insights into Rachel’s care in the Collective Platform—including suggesting ED physicians avoid harsh lighting or certain words that triggered Rachel’s violent outbursts—which were sent to physicians whenever Rachel presented in the ED. These insights helped clinicians keep her calm until her care manager could meet her in the ED.

With better care collaboration, Rachel’s ED visits are becoming more rare. And when they do happen, they are a much smoother process for everyone involved.

(Anonymized patient story)

Improve care coordination across multiple disciplines

The Collective Platform helps establish an integrated and collaborative approach to care that improves
outcomes and reduces costs. This approach strengthens relationships between behavioral and mental health practitioners and physical health providers.

Insights allow you to provide the
right level of support

Collective delivers real-time visibility into patient activity. Therapists and care team members receive notifications directly within established workflows whenever patients of concern register in the ED. Acute care providers gain the insight needed to address the episode, and clinics are empowered to reach out to schedule a follow-up appointment.

Collective puts an end to fragmented care with a more integrated, holistic approach to addressing mental and behavioral health needs

Case Study

Collective Medical Helps Providers Manage Behavioral Health Care

The Massachusetts Medicaid healthcare system, known as MassHealth, provides healthcare to one quarter of the state population—at a cost of over 40% of the state budget. Of these patients, many have significant mental, behavioral, medical, and/ or social needs, which...

read more

See how Collective integrates behavioral and mental health teams for better outcomes