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Building Bridges to Improve Patient Outcomes for Vulnerable Populations

Providence Health, a health system serving patients in Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington launched Better Outcomes [thru] Bridges, or BOB, in its Oregon locations. This program focuses on involving key community members to better serve patients affected by social determinants of health (SDOH). Using Collective’s platform to host care plans and coordinate care, Providence saw a 41 percent reduction in emergency department utilization by BOB patients.