Readmission rates are an important focal point for national quality initiatives working to improve patient outcomes and unsustainable healthcare costs. EDs are the point of entry for hospital admissions and readmissions, in addition to emergency care.
Knowing that, Legacy Salmon Creek (LSC) needed to reduce avoidable readmissions as part of its commitment to quality care. Cynthia Miceli, RN, BSN, CCM, the ED RN Case Manager at LSC, realized that ED case management staff could identify the drivers of ED traffic and make an impact. To decrease the number of readmissions, Miceli knew LSC needed to rework ED processes. Enabled by the insights and capabilities of the Collective Medical platform, she built a customized process with ED care coordinators.