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Vital Software and Collective Medical Partner to Improve Communication in the Emergency Department as COVID-19 Hits Third Surge

The nation’s care coordination leader selects Vital to improve the patient experience with real-time updates throughout their visit

Atlanta, GA Collective Medical, delivering the leading real-time ADT-based care collaboration network to healthcare organizations across the country, and Vital, AI-powered software for hospital emergency departments and patients, today announce a collaboration to improve the patient experience in the emergency department by keeping patients and their families informed throughout every step of a visit. Collective’s thousands of client partners rely on them for rich, real-time clinical insights to improve care decisions and the patient experience. Now, these providers will also have access to Vital’s platform with no additional IT integration to provide real-time updates to their patients so they can contextualize their care process and better engage in their own follow-up care.

Studies have shown that patient satisfaction scores at hospitals are often lower for visits beginning in the emergency department, in part due to wait times, lack of information, and unclear next steps. The partnership between Collective and Vital aims to solve these issues by helping patients feel in control of their visit through automatic and detailed updates that can be easily shared with friends and family.

“The decision to partner with Vital is natural given our shared vision of improving patient care, coordination, and outcomes, including in the emergency department,” says Chris Klomp, CEO of Collective. “Patients and their loved ones deserve to know what they are waiting on and how long it will take. Vital makes it easy to keep everyone in the loop.”

Collective ensures that providers have access to critical information and health history for patients arriving at and transitioning out of the emergency department. On the patient side, Vital keeps patients up-to-date on the status of their visit and care. By leveraging their existing IT integration, the partnership will allow Collective’s existing and future clients to deploy Vital’s platform in days instead of months, and engage with patients and families in the emergency department.

Founded by an emergency room doctor and an award-winning technical CEO, Vital uses artificial intelligence (AI) to enhance the patient experience and emergency department flow. Vital’s HIPAA-compliant mobile web app requires no download or signup, and has an average patient approval rating of 97%. Hospitals and healthcare systems that have partnered with Vital have seen a 68% increase in emergency department follow-up appointments that have provided hundreds of thousands of dollars in new revenue per facility.

The Vital partnership will enable the following for Collective’s network participants:

For Patients:

  • Visit Information: Patients see a step-by-step “guide” through the emergency room, tailored for each patient’s language and unique journey.
  • Live Updates: Pushes real-time mobile updates on wait times and next steps to patients and loved ones, helping alleviate stress and removing communication barriers.
  • Schedule Follow Up Appointment: Facilitates scheduling of follow-up appointments, something that two-thirds of patients fail to do before leaving the emergency department.

 For Hospitals:

  • Speed to Market: Able to fully implement in a matter of days to weeks, with opportunities to expand within the organization.
  • Increase Customer Loyalty: Prioritizes patient-centric care, enabling a better experience for patients, clinicians and care teams.
  • Increased Revenue: Helps hospitals keep patients in network for follow-up visits after the emergency encounter.

“Our mission at Vital is to improve the patient experience through innovation, and by simply keeping patients informed on what they deserve to know,” says Aaron Patzer, Co-founder and CEO of Vital. “We look forward to further developing our partnership with Collective Medical so that we can set a new precedent for how care should be delivered.”


About Vital

Vital is a modern software for hospital emergency departments that makes it easier to coordinate care and engage with patients. Using artificial intelligence (AI) and natural language processing (NLP), Vital updates patients and families throughout their ER visit, provides insights to maximize revenue for each patient, and helps decrease length of stay. Founded by creator Aaron Patzer, Vital is HIPAA-compliant, and a cloud-based software that sits on top of any existing electronic health record system (EHR): Epic, Cerner, Meditech, and more. The company’s investors include First Round Capital, Threshold Ventures (formerly DFJ Venture), Bragiel Brothers, Meridian Street Capital, Refactor Capital, Vivek Garipalli, SV Angel, and Flatiron Health Founders Nat Turner and Zach Weinberg. For more information please visit or follow us on Twitter (@Vital_EHR).

About Collective Medical

Collective Medical is the nation’s leading real-time care notification, activation and collaboration platform. Proven to streamline care transitions, improve coordination and reduce unnecessary length of stay and admissions, Collective helps improve patient outcomes and lower costs by closing communication gaps across care settings. With a nationwide network of thousands of hospitals and health systems; primary, specialty and post-acute clinics; health plans and ACOs; Collective integrates alongside EHRs and health information exchanges to empower improved clinical decision making. Collective is based in Salt Lake City. Learn more at

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